Rain Recording RainCare Encompass 3 Year Support PlanThe Rain Recording RainCare Encompass 3 Year Support Plan is like having a friend in the music technology business - your best resource for questions about your complete digital audio setup.
And while Rain Recording doesn't cover the warranty for 3rd party products, RainCare Encompass can be your single point of contact to get answers to technical questions, connect you with support programs from other manufacturers and get you back to work - fast.
Rain Recording RainCare Encompass Features
- 3 years of support for your Rain computer, software and hardware
- Rain is your single point of contact - like a friend in the business
- RainCare Remote Login support - solve your issues without sending back the computer
- Free 30 minute training session with Obedia.com
- Free inbound/outbound shipping for warranty repairs
Go beyond traditional Email and Phone Support
With RainCare, connectivity is key. They are there to help when you have a question about your Rain computer and go a step further with trained technicians who will offer you extensive help with integration of your third party audio gear. By accessing the RainCare Help Desk, you can engage a support system active 24/7/365. Rain strives for a quick response to all support issues.
| Support Type |
RainCare
(Included with PC) |
What You Get with
RainCare Encompass |
| Phone Support |
90 Days |
3 years |
| Email Support |
1 Year |
3 years |
| RainCare Remote |
1 Year |
3 years |
| RainCare.net Access |
Unlimited |
Unlimited |
| Audio/Video Integration |
30 Day Trial |
3 years |
| Parts and Labor Hardware Warranty |
3 Years |
3 Years |
RainCare Remote
RainCare Remote lets you invite a Rain technician into your computer through your internet connection. The technician can change settings, diagnose problems in real time and even show you the best way to perform tasks. Once the session is over, the connection is cut and the technician cannot enter your system again unless invited.
Audio Integration Support
RainCare Encompass is the only support plan that includes audio integration support. In addition to the Rain hardware coverage with RainCare Basic and RainCare Precision, Encompass gives you access to a network of certified Rain technicians ready to help with the integration of your audio software and 3rd part hardware.
Hardware Warranty - Parts and Labor
Extend the complimentary 1 year parts and labor hardware coverage on your Rain computer to 3 years with RainCare Encompass. Purchase your Rain system with peace of mind knowing you're covered should the wear and tear of your digital lifestyle catch up with the hardware.
Free Obedia training session
Purchasing RainCare Encompass with your Rain computer entitles you to a free 30 minute training session with the folks at Obedia. Call them 24 hours a day to speak with a highly trained phone support techinician and ask them anything you want. They'll help you set up your studio, troubleshoot a glitch, install software and hardware, or answers any questions you have about digital audio.
Free inbound/outbound shipping for hardware warranty service
If your Rain computer system does have to come back to the factory for repairs, Rain will pick up the bill for shipping. After obtaining an RMA from the RainCare Help Desk, you'll get a call tag from the shipping company. Affix that label to the box before shipping and Rain will get charged, not you. Once your computer is healthy again, they'll also ship it right back to you so you can pick up where you left off.
