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American Musical Supply
Item Reviews for: Blackstar HT-5RH Head With Reverb  -  BLC HT5RH LIST

Customer Service
By: Nano from Hutchinson, Kansas      Submitted: 8/10/2012

Overall Rating


Quality


Reliability


General


Playability and Feel


Tone


Finish


Action


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Quality Would you consider this product to be made well? How dependable? It looks good and well built with quality materials. Reliability How has it stood up over time? After only six months of playing it exclusively in my studio it stopped working. General Your general opinion of this product. The sound is outstanding. I was very impressed with the distortion channel, but the clean channel blew me away, it is sparkling clean!My issue is with customer service, after my amp broke down I took it to an authorized repair shop since it comes with a three year warranty. The repair shop was told by Korg USA that they would rather send me a new amp than having the old one repaired, well it has been four months and counting and all I get from Korg USA is e-mails telling me that this unit is still not available. I am very disappointed with their customer service. Playability and Feel How does it feel, Heavy, Fast, Chunky? How was the neck? Are the controls easy to get to while playing? It is light, very portable with easy and accesible controls. Overall great design. Tone Bright and snappy? Dark and smooth? Were the pickups hot, mellow, thick, thin? The distortion channel rocks. The clean channel clear and crisp. Finish How did the stain or paint job look? Great looks Action How was the action out of the box? This thing is ready to go right out of the box
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