Quality Would you consider this product to be made well? How dependable? Never again will you take my money and hold it like this again! Features What do you consider to be the best features of this product? What features would you add to this product if you could? If I could add a feature to this product it would be to make this electronic certificate available electronically as quickly as you took the money out of my bank account. Ease of Use How easy is this product to use? How easy is the product to use with other products? Did it take long for you to learn to use this product? Was the manual helpful? How playable do you consider this product to be? Paid for an electronic certificate 4 days ago and it is still not available even after customer service has told me 3 days in a row it would be ready later that day. Overall Your general opinion of this product. This is a bad joke! Do not get this if you expect to give it as a Christmas gift this year. Value Was this item an overall good value? Great value, any time I can save 10% makes me happy.