Quality Would you consider this product to be made well? How dependable? overall, yes, just one minor issue is that the tuning peg housings in the back of the head were slightly off...doesnt affect sound or tuning though, more of an aesthetic issue for me. Reliability How has it stood up over time? no issues yet, stays in tune pretty well General Your general opinion of this product. this is my new number one guitar (i have three other acoustics) Playability and Feel How does it feel, Heavy, Fast, Chunky? How was the neck? Are the controls easy to get to while playing? plays really nicely. the neck is solid as a rock. has already changed my playing for the better in under 2 months...Anyone who truly wants to become a well rounded player needs a 12. Tone Bright and snappy? Dark and smooth? Were the pickups hot, mellow, thick, thin? there is nothing like a 12 string. the electronics sound great also. Finish How did the stain or paint job look? great. cool head, and the gold pickguard is a nice touch also Action How was the action out of the box? the action was just a bit too low. minor adjustment and its good to go...this being said, this this is really easy on the hands. easier to play than some six strings ive had, and definitely the easiest action on any 12. awesome guitar.