Quality Would you consider this product to be made well? How dependable? Appearances are deceiving. The harps don't look bad. And the set contains the five most common keys one would need. They are just unplayable. Features What do you consider to be the best features of this product? What features would you add to this product if you could? The case works OK, for a case. Ease of Use How easy is this product to use? How easy is the product to use with other products? Did it take long for you to learn to use this product? Was the manual helpful? How playable do you consider this product to be? Totally unplayable. Like playing a screen door. General Your general opinion of this product. Should never be sold to anyone - especially to a beginner. Value Was this item an overall good value? Because of a "no return law" for products that can be contaminated with bodily fluids, you are stuck with them.