Electronics & Martin Customer Service Lacking
By: DC from California
Your general opinion of this product.
I love the sound and feel of the Little Martin, but am extremely disappointed in Martin's level of customer service. The Martin repair facilities were weeks out on repairing my "new" guitar that I received for Christmas and the Martin factory was over 10 weeks out on repairing it. Upon calling Fishman, the makers of the electronics, they told me to take it to my local music tech and pay to have the electronics removed to send back to them. Once the defective electronics were received by Fishman, they would send out replacements and I could pay to have them reinstalled. I was even told by the Martin factory that the high-end guitar took priority over my "new" purchase. Thank goodness AMS has a return and refund policy! I will never purchase a Martin again.