American Musical Supply
American Musical Supply
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Its worth it when it works...but the customer service is not that great.
By: Dre Prezz      Submitted: 5/21/2013

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General What is your overall opinion of this product? The laptop works great when it works. However; I have been having issues that the techs themselves cannot seem to solve. It took for me to go outside of the box to get the answer I figured myself and that is the laptop itself is having issues. I came to this conclusion after the 3rd attempt with Rains Tech rep and my own knowledge of computers. Fast forward 5 months; still having the same issue. So again...the computer works well when it works...but get your hopes up with customer service when help is needed. Value Did you get what you were expecting for the price? How does it compare to similar products in the same price range? Its what I expected; however, with the back and forth issues...I could have waited and just went with a MacBook Pro. It's a shame that this computer is somewhat made well and is great when it works for Dj'ing...but when something goes wrong...customer service is not what it should be. Currently I have been using my personal HP Pavilion laptop for dj'ing with less issues with the exception of occasional freeze ups. This is with all the bloatware and other crap still on it.
Does not work well with Serato as stated
By: MathuBishop from Tampa, FL, USA      Submitted: 9/13/2012

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Features What do you consider to be the best features of this product? What features would you add to this product if you could? I hate the mouse click buttons next to the mouse pad. They double click sometimes when you're only clicking once. AND YES I HAVE MY SETTINGS CORRECT. Ease of Use How easy is this product to use? How easy is the product to use with other products? Did it take long for you to learn to use this product? Was the manual helpful? How playable do you consider this product to be? Computers are easy for me to use which is why I'm so disappointed in this product that I paid for that has not delivered. General Your general opinion of this product. It's an ok laptop if you're not doing audio stuff with it like SERATO. Which is what was said that it was designed for. The specs state it has an Nvidia graphics card but it actually has a nvidia/intel hybrid card. Real pain in the ass for doing Serato video as it all had to be configured right. Which had it only had the Nvidia card as it still states no config would be needed as Serato Video does not support Intel graphics cards. Value Was this item an overall good value? No which is why I gave it a 3.
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