Quality Would you consider this product to be made well? How dependable? Incredibly well made product. I know that I can depend on it to withstand the test of time. Features What do you consider to be the best features of this product? What features would you add to this product if you could? There's a lot of great features about this case, so it's really hard just picking one. I particularly like having the butterfly latches on both sides (instead of a hinge on one side). The included foam is also a fabulous touch! Sound How is the tone? This is going to sound like a joke, but it's actually true: You can always tell a good case by thumping on it's outer shell. Cheap ones sound hollow because there is little or no insulation inside. The SKB cases have a much deeper thump since they are filled with dense foam to provide better protection for what's inside. Reliability How has it stood up over time? I've only used it for one gig, but do NOT expect any problems for a long time to come. Overall Your general opinion of this product. Mind blowing quality for an unbelievable price! SKB knocked it out of the park with this one!