We are devoted to our customer and environment.
Packaging materials are of green materials only.
FREE GROUND shipping for orders over $29.95
AMS has the easiest, least expensive and most honest shipping policy around. $3.95 for orders $29.95 and under
*Free ground shipping is a limited time offer, valid only in the continental United States. We have a few oversized items which are not included in this offer. When you put one of these oversize items in your cart, we'll display the shipping charges in your total so you'll know the cost before you place your order.
When you place an order, it goes through our system incredibly fast! Provided you’ve given us a valid email address, you should receive an Order Confirmation within seconds, letting you know we got your order. Within an hour, maybe two if we are really busy, and provided you’ve given us a valid credit card number, you’ll have a Ship Confirmation email that lets you know the order was picked, packed and put on the truck. That Ship Confirmation will also let you know what carrier has your package and what your tracking number is. That way YOU can check on where your package is in transit any time you want to!
On a Deadline? 2-Day & 1-Day Express Delivery AMS offers discounted 2-Day and 1-Day Express Delivery service upgrades. See details on upgrade charges when you view your cart at checkout. Express Deliveries are delivered Monday-Friday, if you need it delivered on Saturday please select Saturday Delivery. Items that are too heavy or too large will be shipped Ground delivery. Packages may require a signature.
How long for delivery?
Alaska, Hawaii and Puerto Rico
These orders must be shipped by Air Express Delivery. Please call 1-800-458-4076 for a quote on shipping charges. Sorry, no C.O.D.'s to Puerto Rico.
Welcome all Canadian musicians! Now you can buy your gear from American Musical Supply with the same ease as you would going to a local music store, only with way more selection and more than competitive prices! Check out our fantastic selection of thousands of first-class musical products eligible for shipment to Canada.
NOTE: Free shipping offers do not apply to Canadian orders. For these orders, please be aware of customs fees - such as taxes and duties - when your order arrives. Since these fees vary from location to location, CUSTOMS FEES ARE NOT INCLUDED IN SHIPPING CHARGES. Please check with your local customs office for more information on the fees in your area. Refusal to pay these fees will result in an undeliverable order. If returned, we do not refund shipping charges, and may assess restocking fees to cover return shipping expenses.
PO APO & FPO Addresses
These orders are shipped Priority Mail using our standard shipping and handling charges (you will see any applicable shipping charges before you complete the checkout process). Certain items indicated with * may not be shippable to PO, APO & FPO addresses. 2-Day Express and 1-Day delivery cannot be shipped to PO, APO and FPO address. Call 1-800-458-4076 for more information.
AMS is only able to ship internationally to Canada and US Territories. For shipping charges to these locations, please contact us at 1-800-458-4076 or 1-320-796-4699.
For orders shipped outside the United States, please be aware of customs fees - such as taxes and duties - when your order arrives. Since these fees vary from location to location, CUSTOMS FEES ARE NOT INCLUDED IN SHIPPING CHARGES. Please check with your local customs office for more information on the fees in your area. Refusal to pay these fees will result in an undeliverable order. If returned, we do not refund shipping charges, and may assess restocking fees to cover return shipping expenses.
Heavy or Oversized Item
Heavy or Oversized items will incur additional delivery charges due to their size and/or weight. The additional shipping charges will be reflected on your shopping cart and on your final checkout.
Unfortunately, oversized items cannot be shipped using expedited ship methods. They can ONLY be shipped via Ground Delivery. Please call our Customer Service Department at 1.800.458.4076 if you would like exact shipping charges for your order.
No Delay... We'll ship it today!
All orders placed Monday through Friday by 4 p.m. Eastern Time will ship the same day, pending payment verification and product availability. (Orders placed on Saturday or Sunday will be shipped the following Monday.)
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Refusal of Package Upon Delivery: If upon delivery of your order, the package is refused, you will be responsible for all shipping charges. If your order was to be paid COD or on a purchase order, service will be suspended until that balance is paid.
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