Quality Would you consider this product to be made well? How dependable? Yes, it is made well. The instrument is sturdy and has good, albeit basic components. Reliability How has it stood up over time? Great. It's my second Ibanez mandolin and I've been happy with both. General Your general opinion of this product. I love it. It's a great instrument to learn on. Playability and Feel How does it feel, Heavy, Fast, Chunky? How was the neck? Are the controls easy to get to while playing? It needs new strings and a set up out of the box. It's great after that. Tone Bright and snappy? Dark and smooth? Were the pickups hot, mellow, thick, thin? Good overall tone. Finish How did the stain or paint job look? Fantastic. Action How was the action out of the box? Adequate. Needs a set up.