THE BEST RETURN POLICY IN THE BUSINESS!
Buy with confidence from AMS. We've just made our 45 day return policy even EASIER!
If you are not completely satisfied with any* item purchased from AMS, return it to us within 45 days of the shipping date, and we will refund your money. That's always been our policy. Now we've added the ease of Electronic Return Labels!
Call us at 1-800-458-4076 (or you may complete this form) and we’ll email an Electronic Return Label to you. Put the label on the box and follow the easy UPS instructions! The label tells us everything we need to get your refund or exchange done FAST! FASTER than anyone!!
When proper procedures are followed, there are no restocking fees. All packages must have an Electronic Return Label, or a Return Authorization #. Provided the item shows no sign of wear or abuse, we will refund your money. If you want to make an exchange, we'll even pay the shipping and handling to send the merchandise to you (Excludes international shipments).
*Exceptions to Our Return Policy
Products that match the following categories can only be returned for replacement if they are defective or damaged in transit, or only for exchange or refund if they are still sealed (with American Musical Supply shrinkwrap and barcode still affixed). Defective items must have a case number from the manufacturer before we can take them back.
-Copyrighted materials cannot be returned once opened due to copyright law. This includes books, videotapes, DVDs, sample libraries, style disks, sound expansion boards, and software (which may also include software bundled with hardware).
-Blank media cannot be returned once opened due to possible usage. This includes cassettes, open reel tape, ADAT, DAT, CD, DVD, MiniDisc, removable memory cards, and hard drives.
-Disposable products cannot be returned once opened. This includes cleaning supplies, care products, and rosin.
-Personal use items that are used in the mouth or in the ear cannot be returned once opened due to health laws. This includes all guitar talk boxes, ear buds, ear plugs, and in-ear earphones.
-All parts cannot be returned once opened due to possible usage. This includes all guitar, amplifier, and turntable parts.
-Rain Recording products cannot be returned once opened. If a product is found to be defective, the manufacturer will be able to resolve the issue under warranty. Please contact us for the most recent Rain contact information if you have any problems.
-All clothing cannot be returned once opened. This includes shirts, hats, and gloves.
-Certain items must be exchanged directly through the manufacturer if they are found to be defective. This includes tubes, strings, pickups, replacement speakers, raw speakers, drum heads, drumsticks, cymbals, cowbells, and harmonicas. These items can only be returned to us if they are unopened.
-Returns on stringed instruments (guitars, mandolins, violins, etc.) priced over $1999.00 MUST be made within 10 days of delivery. This policy allows us to continue offering the best prices, selection, and availability on these fine products.
-Due to sterilization and repackaging costs, all band instruments will incur an automatic $10.00 restocking fee when returned. This includes flutes, clarinets, saxophones, trumpets, and trombones.
-Gift certificates cannot be returned.
-Avid products that include ProTools software cannot be returned once the manufacturer's seal has been broken. If a product is found to be defective, you must contact Avid customer support at 650-731-6100 to obtain a case number. If Avid determines that the product is defective, contact our returns department.
-Recorders (digital, analog or otherwise) returned for refund are checked for running time (drum time) upon return. Those found to have excessive time and or head wear consistent with heavy product recording will be charged a minimum of 15% as a restocking fee or the item will be refused at our option.
-All returns must be factory fresh and in a re-sellable condition, otherwise you will be subject to a restocking fee. All original packing and paperwork including warranty card and owners manual must be included (where applicable).
-AMS accepts returns ONLY on factory-sealed Apple merchandise. All opened Apple products are your property and are NON-RETURNABLE. Returned items that have been opened will be refused. In the unlikely event that your Apple product is defective, please contact Apple directly (toll-free) at 1-800-275-2273.
-A quick note to you guys & gals guilty of returning items time and time again – Please keep in mind that under certain conditions, some customers may only be able to return for exchange. Let’s "keep it real” so we can continue offering the best return policy around! Thanks!
How are shipping charges handled?
If you are returning a product for an exchange, AMS will pay the shipping charges on the exchange order. If you are returning a product for a refund, AMS will refund the full purchase price excluding any shipping charges incurred on the original order. However, you are responsible for the shipping costs on the product that you are returning to AMS. We do not credit any original shipping charges toward the exchange.
If the return is needed as a result of damage, defect, or our mistake, AMS will pay the shipping charges - both to have your item sent back to AMS, and to send you a replacement item. AMS can issue a factory-fresh product in advance (pending approval). These exceptions are at the sole discretion of American Musical Supply and its Returns Department.
How are restocking fees handled?
We rarely charge restocking fees. We can only accept items that are returned without signs of wear and tear and with all of the original contents and packaging. “Wear and tear” refers to any damage that was not present when the merchandise was received - rack mounting damage, scratches, dents, etc. “Contents” consist of any included parts and accessories, as well as the warranty card and manual, void of notes or markings. Packaging includes all inner and outer packaging, complete with the original barcode affixed. Items not returned in the condition described here may be subject to restocking fees (minimum 15% of the purchase price, as determined by our cost of replacing the missing items including a processing fee for this labor-intensive process) or refusal of the return. Larger items and items that we ship directly from our vendors can be subject to a minimum 30% restocking fee. This fee may apply if you refuse delivery or as a result of delivery exceptions, as well as from a typical return. These conditions apply to all returns regardless of the reason for the return. A restocking fee will be charged for any defective item that is returned in damaged condition.
How long does it take to receive a refund?
Once our warehouse receives the returned merchandise, a refund is typically processed within 1 to 2 business days (Monday through Friday). Processing time may vary depending on daily return volume. Processing time may exceed 3 business days during January (typically our busiest month) and other times during the year when we are exceptionally busy.