Quality Would you consider this product to be made well? How dependable? Yes, very strong for a thin model. Not a perfect finish some spots in model but I didn't complain because once I heard the sound I was in love. Features What do you consider to be the best features of this product? What features would you add to this product if you could? Sound! Sound How is the tone? Dark, powerful, Musical, many different tones throughout cymbal. Bell is nice but not overwhelming. Can be played loud or soft. Great for Recording. Warm wash and will give you chills every time. Overall Your general opinion of this product. Amazed! Value Was this item an overall good value? Yes, the 19" is pricey in the 300 range but worth every penny. Can be used as a ride so it really kills two birds for me. Buy this Crash! Appearance Appearance Slight imperfections but quite beautiful otherwise.