If you are returning a product for an exchange, AMS will pay the shipping charges on the exchange order. If you are returning a product for a refund, AMS will refund the full purchase price excluding any shipping charges incurred on the original order. However, you are responsible for the shipping costs on the product that you are returning to AMS. We do not credit any original shipping charges toward the exchange.
If the return is needed as a result of damage, defect, or our mistake, AMS will pay the shipping charges - both to have your item sent back to AMS, and to send you a replacement item. AMS can issue a factory-fresh product in advance once we have confirmed that the exchanged item is in-transit to us. Any exceptions are at the sole discretion of American Musical Supply and its Returns Department.