Before returning any item please call 1-800-458-4076 for a Return Authorization number (RA#) or simply complete the form below, and your RA# along with any instructions will be emailed back to you. Provided it shows no sign of wear or abuse, we will refund your money. The item being returned must be packed in the product box with all original packing material and paperwork and then packed in the shipping carton. AMS has a 45 day return policy.
Do not accept your shipment if the package shows signs of external damage. Always inspect and test your equipment immediately upon delivery, even if you do not plan to use it right away. If you receive defective or incorrect merchandise, please call 1-800-458-4076 for a Return Authorization number (RA#) or simply complete the form below, and your RA# along with any instructions will be emailed back to you. After the item is returned to our warehouse, we will replace it.
Return Request Input Section
Fields marked with an asterisk (*) are required for your request to be processed.
Do you want to return this item to EXCHANGE for another - or - for a REFUND?
Please enter your exchange Item Number(s) here.
Separate multiple items with a comma (",").
*Orders on Payment Plans must be Exchanged for the same item.
Return reason *
Please provide any additional information regarding your Return Request.
Thank you for shopping with American Musical Supply we appreciate your business. Your complete satisfaction is our goal. Please hit the submit button below and our customer service department will contact you via email with your RA# and any other information you may need.