Shipping Information

Shipping MapShipping Map

Our 4 state-of-the-art, strategically located warehouses are highly efficient and allow us to ship your gear in record time - and most orders will arrive at your door within 2 days for free. Shortly after you place your order, a Ship Confirmation email will arrive letting you know the order was picked, packed and put on a truck.

This icon Free 2 day shipping  will appear next to the items that typically arrive in 2 days. In certain cases, a different delivery date will be reflected in your shopping cart, based on the location of the inventory and the time of your order. This advice will be clearly marked on the checkout page with an associated delivery date and "order within" countdown clock.

Please note that the "order within" countdown clock provides the timeframe in which you must place the order to receive your delivery by the date shown. That delivery date may change within that window of time due to changes in inventory.

Packages may require a signature.

*Free ground shipping is a limited time offer, valid only in the continental United States.

AMS will process your order and deliver it to our carriers immediately. However, all shipping carriers are occasionally experiencing delays due to a higher-than-expected volume of shipments. Please be advised that the delivery projections listed for your order may not always be accurate.

AMS Warehouse PalettesAMS Warehouse Palettes
AMS Warehouse RacksAMS Warehouse Racks
AMS Warehouse StockAMS Warehouse Stock

Alaska, Hawaii and Puerto Rico

These orders must be shipped by Air Express Delivery (Shipping time varies). Please call 1-800-458-4076 for a quote on shipping charges. Products containing hazardous material such as rechargeable batteries must be shipped ground delivery.

Canada Shipping

Welcome all Canadian musicians! Now you can buy your gear from American Musical Supply with the same ease as you would going to a local music store, only with way more selection and more than competitive prices! Check out our fantastic selection of thousands of first-class musical products eligible for shipment to Canada.

Note: Free shipping offers do not apply to Canadian orders. For these orders, please be aware of customs fees - such as taxes and duties - when your order arrives. Since these fees vary from location to location, customs fees are not included in shipping charges. Please check with your local customs office for more information on the fees in your area. Refusal to pay these fees will result in an undeliverable order. If returned, we do not refund shipping charges, and may assess restocking fees to cover return shipping expenses.

PO APO & FPO Addresses

These orders are shipped Priority Mail using our standard shipping and handling charges (you will see any applicable shipping charges before you complete the checkout process). Certain items indicated with * may not be shippable to PO, APO & FPO addresses. 2-Day Express and 1-Day delivery cannot be shipped to PO, APO and FPO address. Call 1-800-458-4076 for more information.

International Customers

AMS is only able to ship internationally to Canada and US Territories. For shipping charges to these locations, please contact us at 1-800-458-4076.

For orders shipped outside the United States, please be aware of customs fees - such as taxes and duties - when your order arrives. Since these fees vary from location to location, customs fees are not included in shipping charges. Please check with your local customs office for more information on the fees in your area. Refusal to pay these fees will result in an undeliverable order. If returned, we do not refund shipping charges, and may assess restocking fees to cover return shipping expenses. Some brands cannot be shipped out of the country. View List of Restricted Brands

Heavy or Oversized Item

Unfortunately, oversized items cannot be shipped using expedited ship methods. They can only be shipped via Ground Delivery.

No Delay...We'll Ship It Today!

All orders placed by the warehouses cutoff time will ship the same day, pending payment verification and product availability. We are shipping 7 days a week, so your order can be on its way to you more quickly! Please note that the availability of deliveries on Saturday and Sunday is dependent on the individual zip code of the order recipient and subject to the terms therein.

The cutoff refers to the local time zone of each warehouse location. That means in-stock inventory ships out the same day on orders prior to 5 p.m. EST for our New Jersey and Ohio warehouses, 3 p.m. CST for our Mississippi warehouse, and 3:30 p.m. PST for our Nevada warehouse.

Refusal of Package Upon Delivery: If upon delivery of your order, the package is refused, you will be responsible for all shipping charges. If your order was to be paid on a purchase order, service will be suspended until that balance is paid.

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